Front Office Executive

2 days ago

Raigarh Fort, India Discover Resorts Limited Full time

Location: Discover Resort, Karjat and KhandalaPosition: Guest Service Executive/Associate
Department: Front Office, Food & Beverage Service & Production, Housekeeping
Reports To: Front Office Manager / F&B Manager / Housekeeping ManagerJob Summary:As a Guest Service Executive at Discover Resort, you will be the face of our hospitality team, ensuring an exceptional guest experience across multiple departments. You will handle front office operations, assist with food and beverage service and production, and support housekeeping efforts, all while delivering outstanding customer service.Key Responsibilities:Front Office:

- Greet and check in guests with a warm and welcoming demeanor.
- Manage reservations, check-outs, and guest inquiries effectively.
- Handle guest complaints and feedback with professionalism and care.
- Maintain knowledge of resort facilities and local attractions to assist guests.

Food & Beverage Service & Production:

- Assist in food and beverage service during meal times and events.
- Collaborate with kitchen staff to ensure timely and accurate order fulfillment.
- Maintain cleanliness and organization of dining areas.
- Provide guests with menu information and recommend specials.

Housekeeping:

- Support the housekeeping team in maintaining high cleanliness standards throughout the resort.
- Assist in room inspections to ensure quality and readiness for guests.
- Respond promptly to guest requests for additional amenities or services.
- Report maintenance issues and lost & found items to the appropriate department.

Qualifications:

- High school diploma or equivalent; a degree in hospitality management is a plus.
- Previous experience in a hotel or resort setting is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and handle high-pressure situations.
- Flexible schedule, including weekends and holidays.

Skills and Competencies:

- Excellent customer service orientation.
- Attention to detail and a strong work ethic.
- Team player with a positive attitude.
- Problem-solving skills and ability to remain calm under pressure.
- Knowledge of food safety and hygiene practices is an advantage.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- Employee discounts on resort services and facilities.
- A dynamic and supportive work environment.

Pay: From ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Work Location: In person

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