Trainee Captain

As a trainee captain, you'll learn to lead and manage, focusing on food and beverage service quality while gaining practical experience and understanding of the industry, ultimately preparing you to handle F&B outlet operations under supervision.
- Monitor and ensure smooth F&B service operations, including following standard operating procedures (SOPs).
- Assist in organizing duty rosters for service staff and provide guidance and support under the supervision of a senior captain.
- Address guest needs and ensure a positive dining experience, actively participating in guest interaction.
- Assist in tracking costs and maintaining inventory, contributing to efficient operations.
- Help maintain and implement SOPs for quality service and assist in training new staff members.
- Gain practical experience in various aspects of F&B service, including menu planning, guest interaction, and conflict resolution.
- Introduce innovative ideas for generating targeted sales.
- Explaining different menu items and offering recommendations
- Answering any questions about the ingredients of a dish on the menu
- Addressing any guests complaints or requests
- Deliver quality customer service to all guests.
- Take reservations and inquire about the purpose of the visit.
- Greet each guest promptly and courteously with a good smile and body language.
- Present the menu and share promotions, specials, and items with customers.
- Oversee a team of servers who are assigned to his/her shift.
- Key orders in the point-of-sale system efficiently.
- Assist the manager by getting involved in the planning and organizing of special events.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlets.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Koregaon Park, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Total Work: 5 years (preferred)

Work Location: In person