Production Support

3 days ago

Andhra Pradesh, India Virtusa Full time

Key Responsibilities:
Level 2 Application Support:
Handle 24x7 support operations and resolve technical issues in alignment with SLAs.
Incident Management:
Quick and effective troubleshooting of incidents in the production environment.
Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages.
Coordinate with Infrastructure (IT) teams and development partners for issue resolution.
Monitoring & Maintenance:
Handle Autosys jobs and escalate appropriately if any job fails.
Perform debugging using Unix scripting and Oracle SQL queries.
Change & Release Management:
Assist with deployments and changes using tools like uDeploy and ServiceNow.
Follow ITIL practices for Incident, Change, and Problem Management.
Manage and maintain documentation for standard operating procedures and knowledge base.
User Communication:
Provide clear, timely, and proactive communication to stakeholders regarding incident status, impacts, and resolutions.
Prepare and send user communication for planned/unplanned outages.
Collaboration:
Work closely with cross-functional teams, including infrastructure teams, developers, and business stakeholders, to resolve issues and plan releases.
Actively participate in post-incident reviews and provide inputs for improvement.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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