Production Support L2

2 weeks ago

Andhra Pradesh, India Virtusa Full time

ASM Resource 8+ Years of experience.
- Very good communication with client handling experience.
- Push backs, when required. Protect the team from improper work coming from client/other teams.
- Self driven on creating reporting without burdening the current team by himself using the data sources available.
- Make these reports cover daily, weekly, monthly views. Improvements to reporting as and when required.
- Escalation reporting and directing incidents which are not relevant to current team.
- Route to development teams to fix L3 issues (client or Virtusa) based on analysis.
- Trend reports.
- Predictions (BT has this done this)
- Dashboards
- Has hands on experience on ASM tools.
- Business Domain knowledge

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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