Trust & Safety Response Executive

Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

**About the role**

We are looking for a** Trust & Safety Response Executive** to join our Center of Excellence in Bangalore, India. It is our duty to keep our customers safe and to foster trust in our product and services. We’d like to stimulate positive behavior of our partners and guests, and work together with them to create a great guest and partner experience. The Trust & Safety Team is part of Security, a dynamic, lean team requiring hands-on support in day to day Safety and Security - aspiring 24/7 - Operations.

**B.responsible**
- Respond to events according to runbooks and standard operating procedures, using quantitative and qualitative investigation techniques;
- Comprehensively document investigations through written reports;
- Identify incidents and escalate to Tier 3 response teams;
- Maintain high levels of confidentiality while performing investigations;
- Identify opportunities to improve operational workflows and processes;
- Work closely with central teams (Tier 1 response, Operational Excellence and Quality);
- Other job related duties as assigned.

**B.skilled**
- Bachelor’s Degree or specialized diploma in relevant field;
- Experience working in Trust & Safety response with a preference for experience working on topics such as sexual/physical violence, discrimination, hidden surveillance devices, safety hazards etc.;
- Must be available to work outside of regular 9 to 5 shifts and on weekends;
- Good written and verbal communication skills;
- High level of psychological resilience working with sensitive and distressing matters and ability to perform under pressure;
- Good time management skills and ability to prioritize appropriately;
- Self-starter, hands-on and able to work independently;
- Trustworthy character and ability to manage confidential and highly sensitive information with the highest levels of discretion and professionalism;
- High level of accuracy and strong attention to detail with the right level of interpersonal and analytical skills as well as emotional intelligence;
- Good investigative skills;
- Commercial attitude/business-driven and interest;
- Knowledge of Google/Microsoft Suite, in particular Google Sheets, Excel, Google Slides, Google Docs

**About BKNG**

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:

- KAYAK
- priceline
- agoda
- OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

**EEO Statement**:
Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

**Pre-**Employment** **Screening**: