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Program Manager for Trust and Safety
3 weeks ago
A problem isn't truly solved until it's resolved for everyone.
This role involves leading complex projects, working with stakeholders to plan requirements, manage project timelines, identify risks, and communicate effectively with cross-functional partners.
The job requires coordinating multiple offices, time zones, and hemispheres. It's essential to keep team members informed of progress and deadlines.
Main Responsibilities:- Collaborate with business partners and stakeholders to determine training strategies supporting products and workflows.
- Analyze quality results, product launches, anticipate learning needs, and devise suitable training interventions.
- Develop and implement curricular frameworks for YouTube training that drive business outcomes.
- Manage training development, oversee instructional design, and coordinate delivery to help centers.
Deliver training sessions on new products, policies, and procedures as needed.
