Process Coach
2 days ago
Omega Healthcare Management Services Private LimitedTELANGANAPosted On
29 May 2025
End Date
12 Jun 2025
Required Experience
3 - 5 Years
- Basic Section
No. Of Openings
1
Grade
1D
Designation
Process Coach - Coding
Closing Date
12 Jun 2025
- Organisational
Country
IN
State
TELANGANA
City
HYDERABAD
Location
Hyderabad II
- Skills
Skill
VENDOR MANAGEMENT
SERVICE DELIVERY
CRM
PROJECT MANAGEMENT
BUSINESS DEVELOPMENT
MIS
OPERATIONS MANAGEMENT
BPO
PROCESS IMPROVEMENT
TELECOMMUNICATIONS
Education Qualification
No data available
CERTIFICATION
No data available
- Job Description
Role Description Overview:
The PC is accountable to manage day to day activities of coaching the employees, track and trend data for improvement
Responsibility Areas:
- Understand the quality requirements both from process perspective and for targets
- To Train effectively the new joiners on Medical Billing concept with the guidelines.
- To monitor Trainees productivity per OJT glide path/ramp up targets.
- To monitor Trainees quality output per OJT glide path/ramp up targets.
- To initiate and implement improvement program for poor performers.
- Providing continuous feedback in a structured manner.
- Educating on the client specs and guidelines.
- Educating on the latest updates on the coding aspects.
- Carrying out one-on-one session on the repeated errors.
- To provide feedback on productivity and quality of trainees to Team Leads.
- To pass on the QC feedback effectively to the trainees.
- To help Team Leads in early confirmation of Trainees by providing the valuable inputs.
- Attainment of Internal & External SLA as per Process Defined.
- Strict adherence to the company policies and procedures.
- Extensive Coaching & Training as per process defined.
- Must have Variant Training & Coaching Strategy.
- Min of 1.5 Yrs of Professional and Relevant Experience.
- Sound knowledge in Healthcare concept.
- Excellent Communication skills Verbal & Non Verbal.
- Must have Good Product and Process Knowledge.
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