Customer Service Associates

2 weeks ago

Mumbai Maharashtra, India Trident HRM Services Pvt Ltd Full time

**Hiring for a renowned Global Fine Jewellery Brand**: **Job location: Mumbai (Andheri)** **Work days: 5 days** **Male preferred** **US Shift** **Duties And Responsibilities**: - Empathize with every aspect of the customer experience, putting customers-needs first and continuously enhancing the Customer Service Experience - Handle complaints, provide appropriate solutions and alternatives within the stipulated TAT (turn-around-time) - Be a voice for customers by identifying customer needs, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers - Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service - Manage appropriate customer follow-up, including corresponding with customers in response to inquiries and/or complaints balancing company and customer interests - Consult with customers to answer jewelry product or process questions to help them make informed buying decisions - Handle customer inquiries in a friendly, professional manner to ensure an excellent customer service experience - Drive Sales and Upselling **Required Skills**: - Min 2 years of experience in high-velocity Customer Experience/Customer Delight process - Diversified exposure in dealing with international customers across the globe is mandatory - Should possess effective written communication and comprehension skills - Gems/jewelry knowledge will be given first preference **Key Requirements**: - 24*7 Rotational shifts, Rotational offs (No fixed Saturday / Sunday offs) - 5 days working (with 2 work-offs in a week) - Manage your own transport - Company will not provide transport or pickup/home-drops - Graduates Preferred Pay: ₹800,000.00 - ₹900,000.00 per year Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Experience**: - Total: 4 years (required) - Diamond Jewellery Industry: 3 years (required) - Customer service: 4 years (required) - Upselling: 2 years (required) Shift availability: - Night Shift (required)

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    2 weeks ago

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