Export Customer Support Executive

2 weeks ago


Dewas, India Vippy Industries Ltd Full time

Job Title: Export Customer Support Executive

Location: Dewas

**Responsibilities**:
Customer Service Excellence:
Provide information and support regarding shipping and order status.

Handle and resolve customer complaints effectively, aiming for first-call resolution whenever possible.

Order Management:
Process export orders accurately and in a timely manner.

Coordinate with the production, logistics and documentation team to ensure on-time delivery.

Track shipments and provide customers with updates on delivery schedules.

Relationship Management:
Build and maintain strong relationships with international customers and distributors.

Work closely with sales and marketing teams to support customer retention and expansion efforts.

Continuous Improvement:
Identify opportunities to improve processes related to order management and customer support.

Provide feedback to management on customer concerns, trends, and suggestions for improvement.

**Requirements**:
Excellent verbal and written communication skills in English (additional languages are a plus).

Proven experience in export customer support or a related role in international trade.

Strong organizational and multitasking abilities, with keen attention to detail.

Basic Knowledge of export regulations and documentation processes is preferred.

Bachelor’s degree in Business Administration, International Trade, or a related field is preferred.

Pay: ₹35,000.00 - ₹45,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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