Technology Support Ii

9 hours ago

Bengaluru Karnataka, India JPMorganChase Full time

**JOB DESCRIPTION**
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Responsibilities**:

- Improve operational stability and availability through participation in problem management.
- Monitor production environments for anomalies and address issues utilizing standard observability tools.
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.

**Required Qualifications, Capabilities, and Skills**
- Formal training or certification on software engineering concepts and 2+ years applied experience.
- Exposure to observability and monitoring tools and techniques.
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- Strong proficiency in SQL and PL/SQL.
- Competent scripting abilities in UNIX Shell and Python.
- Experience with monitoring tools such as Dynatrace and Splunk.

**Preferred Qualifications, Capabilities, and Skills**
- Familiarity with one or more general-purpose programming languages or automation scripting.
- Proficient understanding of Apache, Tomcats, and TomEE.
- Proficient understanding of Cloud technologies.
- Experience in the Banking Domain.

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