Customer Support Associate

2 weeks ago

Remote, India Wobot Intelligence Full time

**Responsibilities**:

- Validate the sequence of images and individual video clips, on test data
- Regularly monitor the AI dashboard to oversee real-time alerts, notifications, and insights generated by our systems. Identify any anomalies, deviations, or potential issues within the data and take immediate action as necessary.

Maintain effective communication with the team leads to keep them informed about ongoing tasks, challenges, and notable observations. Promptly report any technical issues, concerns, or patterns that require attention to ensure swift resolution.

**Requirements**:

- Prior experience in customer support, data analysis, or a related field is preferred.
- Comfortable working with image data, dashboards, and software tools.
- Good verbal and written communication skills to effectively interact with internal teams.
- Strong analytical and problem-solving skills to identify issues, troubleshoot, and provide solutions.
- Meticulous attention to detail to accurately reconstruct image sequences and identify anomalies.

Ability to collaborate within a team-oriented environment, sharing insights and contributing to collective success.

**Location**: Delhi

**Timings**:4pm - 1am IST

**Working days**:6 days (with a rotational week off)

**How we work**:

- We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
- We value open discussion, ownership, and a founder mindset.
- We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.
- We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
- We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
- Wobot is an Equal Opportunity Employer.

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