Telesales Representative

1 week ago


Bengaluru, India ExcelR Solutions Full time

**Responsibilities and Duties**
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Required Experience and Qualifications**
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints

**Benefits**
- Incentives based on achievements
- Flexible work hours

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹180,000.00 - ₹300,000.00 per year

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Bengaluru - 560068, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Telemarketing: 1 year (required)

**Language**:

- Hindi (required)
- English (required)



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