Front Office

12 hours ago

Himayatnagar Hyderabad Telangana, India Fernandez Hospital Full time

**Job Summary**:
The Front Office Executive - Billing & Customer Care is the first point of contact for patients and visitors. This role is responsible for managing billing activities, patient registration, and providing high-quality customer service to ensure a smooth and efficient experience for all hospital visitors.

**Key Responsibilities:1. Patient Reception & Customer Service**
- Greet patients and visitors courteously and professionally.
- Handle patient inquiries, appointments, and direct them to appropriate departments.
- Maintain a calm and helpful demeanor in handling patient concerns or complaints.

**2. Billing & Cash Handling**
- Generate and process patient bills accurately using hospital software.
- Handle daily billing, invoicing, and cash collection activities.
- Ensure proper documentation and reconciliation of all financial transactions.
- Coordinate with the insurance desk for TPA/Insurance-related billing.

**3. Registration & Documentation**
- Register new and returning patients in the hospital system.
- Verify patient details and maintain updated records.
- Collect necessary documentation for insurance or medical records.

**4. Coordination & Communication**
- Coordinate with doctors, nurses, and other departments for smooth patient flow.
- Communicate estimated costs and treatment packages clearly to patients.
- Escalate complex issues to supervisors or appropriate authorities.

**5. Administrative Support**
- Maintain cleanliness and order at the front desk.
- Assist with scheduling appointments and follow-up reminders.

**Required Qualifications & Skills**:

- **Education**: Minimum HSC or Graduate in any discipline (Preferred: Degree).
- **Experience**: 1-3 years in a hospital or healthcare setup, preferably in front office or billing.
- **Skills**:

- Good verbal and written communication in English and local language.
- Proficiency in MS Office and hospital management software (e.g., HIS).
- Strong interpersonal and problem-solving skills.
- Ability to multitask and work under pressure.

**Working Hours**:

- Rotational shifts, including weekends and holidays, as per hospital requirements.

**Preferred Traits**:

- Polite and empathetic nature
- Attention to detail
- Professional appearance and behavior

**Job Types**: Full-time, Permanent

Pay: ₹8,086.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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