Gate Representative

3 days ago

Delhi Delhi, India Voxtur Communication Private Limited Full time

**Restaurant:

- Malamen Restaurant**

**Position Overview**:
The Gate Representative is the first point of contact for all our guests, ensuring a warm, professional, and personalized welcome. This role goes beyond the entrance — contributing to customer relationship management, social media engagement, corporate outreach, and ongoing marketing initiatives to attract new patrons and keep our existing guests returning.

**Key Responsibilities**:

- **Guest Experience**:Greet and welcome guests upon arrival with warmth and professionalism, handle VIP arrivals with discretion, and coordinate with the host/hostess for smooth seating.
- **Customer Data & Feedback**:Maintain and update customer data profiles in Excel, track guest preferences and visit history, collect feedback gently, and share insights with management.
- **Marketing Support**: Assist in designing elegant marketing flyers and campaigns to target returning guests and attract new ones.
- **Social Media & Branding**:Post high-quality photos, videos, and reels on the restaurant’s official social media profiles; engage with followers through comments, messages, and interactive content.
- **Corporate Client Development**:Build and maintain relationships with corporate customers for events, business lunches, and bulk bookings; proactively reach out to nearby offices, hotels, and business hubs.
- **Customer Acquisition**:Participate in initiatives to attract new customers regularly — including networking, local community outreach, and targeted promotional activities.
- **Brand Representation**:Act as an ambassador for the restaurant in all interactions, both offline and online, ensuring consistent brand voice and image.
- **Event Coordination Support**:Assist in welcoming and organising guests during special events and corporate gatherings.
- **Requirements**:

- Prior experience in luxury hospitality, fine dining, or guest relations preferred.
- Strong networking skills and confidence in approaching corporate and high
- profile clients.
- Excellent communication skills in English (additional languages are a plus).
- Proficiency in Microsoft Excel for customer database management.
- Basic design skills (Canva, Photoshop, or similar) for creating promotional flyers.
- Familiarity with Instagram, Facebook, and other social media management.
- Creative thinking for customer engagement and marketing strategies.
- Professional appearance and adherence to fine dining etiquette.
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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