Sales Operations Associate

4 days ago

Bengaluru Karnataka, India Brightchamps Full time

**Role Overview**

We are looking for a detail-oriented and proactive **Sales Operations Executive** to join our team. This is **not a direct sales role** but rather a **sales support and operations role** that ensures everything runs smoothly after the sales have been closed.

You will work closely with the US Sales Team to handle post-sales customer issues, such as scheduling errors, class discrepancies, technical concerns, teacher availability, or package miscommunication.

**Key Responsibilities**
- Act as the bridge between the Sales team and other departments (like academics, tech, or customer success) to ensure post-sales issues are resolved swiftly.
- Handle queries and concerns raised by customers or the sales team regarding:

- Teacher scheduling or availability
- Technical issues (platform access, login, etc.)
- Document and track issues raised, follow up on resolutions, and close the loop with all stakeholders.
- Maintain accurate records of customer concerns and resolution timelines in CRM or internal systems.
- Work closely with internal teams to ensure a seamless post-sales customer experience.
- Manage weekend workloads efficiently as weekends are high-lead activity periods.
- Be proactive in identifying recurring issues and recommend improvements to internal processes.

**What We’re Looking For**
- Excellent **verbal and written communication skills** - must be confident in interacting with US & Canadian customers.
- Prior experience (6 months to 2 years preferred) in **Sales Operations, Customer Support, or EdTech Operations**.
- Comfortable working night shifts and handling high-pressure situations with professionalism.
- Strong attention to detail and ability to multitask across operational tools, schedules, and tasks.
- Basic understanding of technical tools or EdTech platforms is a plus.
- Team player with a solution-first mindset and willingness to go the extra mile to resolve issues.

**Additional Details**
- **Work Mode**: Work from Office (mandatory)
- **Shift Timing**: Rotational between 9:00 PM-6:00 AM / 10:00 PM-7:00 AM / 11:00 PM-8:00 AM
- **Working Days**: 6 days a week (Weekends Mandatory; Weekday off as per roster)
- **Location**: HSR Layout, Sector 2, Bangalore

**Why Join Us?**
- Be a part of a growing global EdTech brand making a difference in K-12 education.
- Work in a fast-paced, learning-rich environment with a highly motivated team.
- Opportunity to build long-term career paths within operations, customer success, or process excellence.

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance

Application Question(s):

- Do you have access to a personal laptop that you can use for the role?
- What is your current CTC?
- Are you comfortable with the shift timing between 10 PM to 7 AM?
- Are you comfortable working 6 days a week with one weekday off?
- How soon can you join us if you are selected?
- Are you comfortable working from our office at HSR Layout, Sector 2?
- On a scale of 1 to 10, how would you rate your communication skills when interacting with US-based customers?

Work Location: In person

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