Executive - Customer Service and Sales Support

1 day ago

Ernakulam, India URBX Worldwide Logistics Full time

**Position**: Executive - Customer Service and Sales Support

**Department**: Marketing & Sales

**Reporting to**: Manager - Sales
- Minimum 2 years in Freight forwarding industry
- Good written and verbal English communication
- Team Player
- Contacts with the Shipping Line - Marketing, Documentation, Operations, Vendors
- Generate sales leads
- Identify and assess customers’ needs
- Develop relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information to marketing force
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Identifying the decision maker and influencer of target accounts via telecall.
- Make contact with the decision maker and influencer of target accounts and pitch URBX international Logistics services to them.
- Generate Queries from the Target accounts
- Receiving enquires from sales team and Negotiating rates with shipping line (Export)
- Filling rates and placing booking with shipping lines
- Giving rate quotes to customer enquires
- Follow-up calls on rates quoted, Checking with customer for viability of rates, Negotiation & Closure
- Pre-Shipment Documentation (import - Air and Sea) Key Accounts
- Receiving booking from agent
- Confirmation from Consignee post rate negotiation
- Confirmation to be taken from Co Loader / Shipping line / Airlines on Space and Sailing details
- Follow-up calls on rates quoted, Checking with customer for viability of rates, Negotiation & Closure
- Maintaining / Tracking Schedules as committed to client
- Maintain Inter departmental coordination as regards Customer requirements
- Post Shipment Documentation (import/Export - Air and Sea) Key Accounts
- Job Costing & Job Locking

**Benefits**:

- Cell phone reimbursement

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Fixed shift

**Experience**:

- Frieght Forwarding Industry: 2 years (required)

**Speak with the employer**
+91 7593018888

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