IT Support Associate

Job description

**Job Title**: IT Support Associate

**Location**: _Mohali Sector 74_

**Key Responsibilities**

**A. IT Asset Management**
- Maintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)
- Tag, track, and record allocation and decommissioning of IT assets
- Ensure timely procurement, configuration, and disposal of IT equipment
- Conduct regular audits and asset lifecycle reviews

**B. Office 365 Administration**
- Manage and support Office 365 tenant including Exchange, SharePoint, OneDrive, Teams, and Microsoft Intune
- Create and manage user accounts, distribution groups, and shared mailboxes
- Enforce security policies and handle data loss prevention (DLP) configurations
- Monitor licence usage and recommend cost-optimisation where possible

**C. End-User Support**
- Provide first and second-line IT support to all office staff (hardware/software issues)
- Support employee onboarding and offboarding (device setup, access provisioning, account closure)
- Train users on basic tech hygiene and IT security best practices

**D. Networking & Infrastructure**
- Manage LAN/WiFi connectivity and escalate to providers when necessary
- Oversee switches, routers, and wireless access points in conjunction with external network support partners if needed
- Monitor uptime and performance of the office internet and troubleshoot outages
- Ensure patching and antivirus systems are current and monitored

**E. Compliance & Security**
- Enforce endpoint security standards including antivirus, firewall, and device encryption
- Maintain software licensing compliance and ensure all installations are authorised
- Support internal IT security audits and recommend improvements
- Ensure backups (local/cloud) are running and recoverable

**F. Required Skills & Experience**
- Minimum 3-5 years of hands-on experience in IT support or infrastructure management
- Strong experience with Microsoft Office 365 administration (Exchange, Teams, SharePoint)
- Solid knowledge of Windows OS and desktop/laptop troubleshooting
- Familiarity with Active Directory, DNS, DHCP, and IP networking
- Experience with remote support tools (e.g. AnyDesk, TeamViewer, Microsoft Remote Desktop)
- Ability to manage IT assets and document procedures effectively
- Excellent communication and stakeholder management skills
- Experience with small office network setups preferred

**G. Desirable Skills**
- Knowledge of Microsoft Intune, Azure AD, or Endpoint Manager
- Understanding of basic scripting or automation tools (PowerShell)
- Experience supporting hybrid work environments (VPN, remote desktop)
- ITIL certification or exposure to structured ticketing and service delivery models

**H. Personal Attributes**
- Proactive, self-motivated and able to work independently
- Detail-oriented with strong organisational skills
- Able to explain technical concepts in simple, user-friendly terms
- Calm under pressure and responsive to urgent issues
- A team player willing to roll up their sleeves and get things done

Industry
- Information Technology & Services

Employment Type

Full-time

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**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Shift:

- UK shift

Work Days:

- Monday to Friday

Application Question(s):

- What is your current salary?
- What are your salary expectaions?

**Experience**:

- IT support: 3 years (required)

**Location**:

- Mohali, Punjab (required)

Work Location: In person

Expected Start Date: 08/07/2025