Client Relations Associate

3 days ago

Goa, India SJ INNOVATION Full time

**Business Development **Goa,India**:
***

**About the Role**:
**We are searching for a dynamic and enthusiastic Client Relations Associate to join our team. This pivotal role involves cultivating and sustaining robust client connections while collaborating with our global teams.**

**Responsibilities**:

- Client Account Oversight: Supervise client accounts to ensure their contentment and loyalty.
- Team Collaboration: Serve as a bridge between clients and remote teams situated in NY, Bangladesh and India, guaranteeing seamless project implementation.
- Project Coordination: Aid in project scheduling, encompassing timeline establishment and alignment with technical units.
- Regular Communication: Furnish clients with frequent updates regarding project status, alterations, and results.
- Gathering Feedback: Accumulate and evaluate client feedback to drive ongoing enhancement.
- Issue Resolution: Proactively pinpoint and resolve client concerns, collaborating with internal departments as necessary.
- Document Management: Uphold thorough and accurate client records, comprising contracts and correspondences.
- Quality Assurance: Review deliverables before conveying them to clients, upholding superior quality standards.
- Resource Management: Assist in resource allocation based on project requisites and schedules.
- Training: Initiate orientation for new clients, delivering essential training and documentation.
- Compliance Oversight: Ensure projects adhere to company and client protocols and regulations.

**Requirements**:

- On-Site Commitment: Openness to working at our office premises.
- Educational Background: Ideally hold a degree in Computer Science.
- Professional Background: Previous exposure to professional environments is required or with QA or Development.
- Adaptability: Capable of flexibly collaborating across various time zones, particularly with our teams in NY, Bangladesh and India.
- Language Proficiency: Proficiency in multiple languages is a valuable asset.
- Web Technology Familiarity: Profound understanding of web technologies such as HTML, CSS, and fundamental comprehension of CMS platforms is obligatory.
- Effective Communication: Exceptional written and verbal communication aptitude.
- Team Cohesion: Proficiency in both independent and collaborative tasks.
- Problem-solving Acumen: Demonstrated analytical and inventive problem-solving proficiency.
- Project Insight: Fundamental grasp of project management tools like JIRA or Asana is advantageous.
- Client Engagement: Prior experience in client relations or customer service is a beneficial add-on.

**Location**:

- Verna, Goa

**Why Join Us?**:

- With a lively, competent work environment, an inclusive work culture, and a friendly, supportive team that is always there for you, rest assured, at SJ Innovation, there is never a dull moment.**Birthday & Festival celebrations**

**Wellness Sessions**

**Picnics/Performance-Based Trips**

**INC 5000 Certified**

**Health Insurance and Camps**

**Certifications**

**Overseas Onsite Visits**

**Network Near & Far**

**Fun Activities

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