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Service Desk Agent
3 weeks ago
Ticket handling for requests dealing with server hardware, Coordination of our field service engineers
- India - Bangalore
- Young professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Health insurance- Internal career development- International environment- Modern and centrally located office- Onboarding program**Your skills**:
- Excellent English skills in oral and written
- Quick and efficient problem-solving ability;
- Strong organizational skills with the ability to prioritize effectively;
- Ideally first experience in dispatching
- Willingness to work in shifts also covering night times and weekends
**Your Tasks**:
- Opening, closing & monitoring of the incidents in the ticket system during the complete incident lifecycle
- Monitoring the correct timelines (SLA);
- Providing Level 1 support for end user issues and convey resolutions to end user queries;
- Providing input toward Knowledge base maintenance;
- Being single point of contact for the end users related to Issues/Requests.
- We are ready to teach you everything including technical issues if needed.
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
