Product Owner Digital Product, Salesforce CRM

1 week ago

Mumbai Maharashtra, India DKSH Holding Ltd Full time

Location: Mumbai, IN, IN
- Global Business Unit: OTH
- Job Function: Digital
- Requisition Number: 176521
- Description:

- **Job Summary**:

- Define and prioritize digital product roadmap features
- Collaborate with stakeholders to align requirements
- Manage product development and delivery timelines
- Ensure optimal product functionality and processes
- Monitor metrics to drive product improvements

**People Leadership**:

- Scrum Master
- Technical Lead
- UI/UX Specialists
- Quality Assurance Specialists
- Developers

**General Responsibilities**:
**Product Roadmap and Stakeholder Collaboration**:

- Define and execute the product vision and roadmap, ensuring alignment with business goals and market needs
- Partner with sales teams, customers, and other stakeholders to drive adoption of the digital products and maximize value across markets
- Facilitate cross-functional collaboration to ensure product initiatives address user requirements and deliver a consistent global presence

**Customer Relationship Management (CRM) Management**:

- Drive end-to-end management and development of Salesforce CRM platform, by ensuring a seamless functionalities and experience for Sales Managers, Sales Support, Marketing, and Operations
- Collaborate with product team and other stakeholders to deliver sales cycle and pipeline management features, process automations, and integrations with internal systems (SAP and eCommerce) and external platforms
- Ensure platform scalability and alignment with global and regional requirements to support diverse market needs
- Continuously optimize the platform’s performance by analyzing user behavior, monitoring outcomes, and implementing improvements
- Maintain regular communication and transparency with stakeholders via sprint demos, progress updates, and actionable insights

**Agile Product Management**:

- Manage backlog grooming, sprint planning, and review ceremonies to ensure high-quality, customer-centric deliverables
- Collaborate with Agile teams to prioritize features, resolve blockers, and deliver incremental value aligned with business priorities
- Own the product backlog, refinement, and prioritization of user stories based on evolving business needs and market opportunities

**Functional Skills and Knowledge**:

- **Problem Solving**: Analytical and problem-solving skills with an operational mindset and execution
- **Platform** Proficiency**: Salesforce Sales Cloud, Service Cloud, Pardot, PIM systems, UI/UX design, JIRA, and sales productivity solutions
- **Product Architecture**: Solution Design, System Integrations, and Automations & Workflows
- **Development Methodologies & Tools**: Agile, Lean, Waterfall, JIRA, Salesforce (SAP ERP & Hybris is a plus)
- **Technology Insight**: Emerging technologies, solutions, and tools
- **Data & Analytics**: Handle, interpret, and manage data to obtain insights

**Qualification and Experience**:

- Bachelor's degree in Business, Marketing, Computer Science, Engineering, or related field (Master’s degree is a plus)
- Minimum 5 years working experience, with 2-3 years in CRM management, business analysis, and software delivery, preferably with experience in managing or being part of Sales Operations or Sales Enablement teams
- Experience in understanding business context and processes, and collaborating with teams in delivering value to business users and customers
- Experience working in Agile environments, managing product backlogs, and alignment with cross-functional teams
- Requisition Number: 176521
- Job Function: Digital

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