Sme Process

**Designation**:Manager

**Updated**:May 15, 2025

**Location**:Gujarat, India

**Organization**:Metals

**4) Key Result Areas**:Write**the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)**:
**Key Result Areas**

**Supporting Actions**

Daily Process Care & Quality Control
- Ensure achievement of monthly, quarterly and annual P&B targets of PBUs and AETs across the Vertical.
- Plan & control the direct and indirect costs associated with PBU & AET operations, monitor expenses against budget in order to achieve budgeted efficiency, better cost control and improve overall profitability.
- Ensure actions to, control inventory of raw materials, WIP, & finished anodes and achieve working capital for the day through regular Inventory review & Scrap management, in line with annual working capital plan.
- Identify gaps in various utilities & their consumption (Steam, Power, LSHS & fuel), propose schemes, and partner with AETs for their deployment.
- Drive flawless daily work management system by implementing PBUT, AET, DMT & COEs excellence standards across PBUs and ensure adherence to quality parameters.
- Set & communicate clearly defined KPIV & KPOV (Key Performance Input / Output Variables) of process care to AETs & DMTs with all the related costs.
- Establish Daily Process Care practices like - VOC-CTQ-KPOV / KPIV Linkages, KPIV / KPOV measurement, tracking daily process care standards, and Process control plans for effective daily work management.
- Monitor proficiency in testing and inter laboratory comparison to achieve accuracy in test reports.
- Monitor & review Daily Performance Indicators (DPIs) of AETs and DMTs across PBUs periodically to provide necessary support to excel in their performance and take necessary corrective & preventive actions for deviation.
- Plan & budget production, consumption norms efficiencies, and quality targets related to process care.
- Clear HDIN material, make decision on NC material, and help packing & sales coordinator to dispatch the material on schedule, for shorter 'Cash Conversion Cycle.'
- Identify & budget resources (equipment, physical infrastructure, material, and people) for process care to support manufacturing initiatives, services, and offerings in line with business objectives.

Customer Centricity
- Meet and exceed internal & external customer expectations, adhere with service level agreements (SLAs), and ensure implementation of action plans based on ICSI, customer feedback & surveys.
- Ensure company-wide implementation of initiatives such as Mission Happiness, Net Promoter Score, CSI, etc. to monitor customer satisfaction and undertake preventive & corrective measures to maximize satisfaction.
- Participate in organizational initiatives for Customer Relationship Management, conduct periodic customer-supplier meets (both internal & external), and capture & report feedback for ‘Voice of the Customer.’
- Support in the formulation of SLAs of AETs & DMTs with other stakeholders and suggest any improvements.
- Ensure SLA formulation with all customers & suppliers and review for continuous improvements.
- Drive customer centricity and CVM (Customer Value Management) initiatives for internal and external customer delight.
- Instill customer centricity by developing and implementing structures / systems and processes for the following:

- Understanding ever changing customer expectations
- Understanding market dynamics and position product accordingly
- Customer interface for both internal & external customers.
- Ensure product quality conformance to customer demand and support the team in identifying future needs of customer for long term customer retention.
- Partner with customers in understanding their product related issues / needs and modify or develop products to address them.
- Regularly visit and discuss with the raw material procurement team for quality and sustainability of supply.

Process Capability & Quality Assurance
- Ensure formulation & implementation of SOPs and SMPs across Verticle.
- Create CoE Process Care & Quality Assurance roadmap for entire vertical and execute the roadmap initiatives with help from VST.
- Conduct periodic process & quality audits for AET’s, DMT’s & CoE in PBUs, develop & track the progress of corrective action plan, and keep management informed throughout.
- Conduct process capability study (CP / CPK measurement) of all critical process & reduce variability and enhance process capability through improvement projects.
- Establish, facilitate and conduct Gauge R&R for key process parameters and measurement systems to enable precise decision making.
- Provide impact analysis for any deviation in specification of input raw materials and facilitate corrective actions for mitigating the impact.
- Set-up a robust system for Quality parameter analysis, trends monitoring, and process control measures (SPC) for e