Front Desk Executive

**Job Information**:
Industry

**Other/Not Classified**

Date Opened

**12/20/2024**

Job Type

**Full time**

Work Experience

**2**

City

**NA**

State/Province

**Maharashtra**

Country

**India**

Zip/Postal Code

**400703**

**Requirements**:
**Job Title**: Front Desk Executive

**Reporting to**: AGM - Admin

**Job Location**: Arihant Aura Business Park, Turbhe, Navi Mumbai

**Salary**: 3- 5 lacs

**Preferred Industry**:Any

**Overview**:
The Front Desk Executive plays a critical role as the first point of contact for visitors, clients, and customers, ensuring they receive a warm, professional, and welcoming experience. In the context of the Real Estate Industry, this position not only involves managing administrative tasks but also provides a high level of customer service to potential buyers, sellers, and tenants. The role demands strong communication, organization, and multitasking skills, as well as an ability to maintain a professional and approachable demeanor at all times.

**Qualifications**:

- Graduate in Any discipline.
- Excellent verbal and written communication skills with the ability to interact with a wide range of individuals.
- A friendly and approachable demeanor, with the ability to handle various personalities and situations.

Well-groomed, professional appearance with attention to personal presentation.
- Strong ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail.
- Ability to handle complaints or issues and offer solutions in a calm and efficient manner.
- Ability to prioritize tasks, ensuring that critical duties are completed in a timely manner.

**Required Skills**:
**1.**Experience**:

- Minimum 2 years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role.
- Prior experience working with real estate professionals or understanding of real estate terminology is a plus.

**2. Communication Skills**:

- Excellent verbal and written communication skills in English (additional languages, such as Hindi or regional languages, are a plus).
Strong phone etiquette and ability to communicate clearly with clients, agents, and visitors.

**3.Customer Service**:

- Strong interpersonal skills, with the ability to interact professionally and courteously with clients, visitors, and colleagues.

A customer-oriented mind-set, ensuring that clients' needs are understood and addressed promptly.

**4.Computer Skills**:

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with CRM software, office management tools, and database systems is a plus.
Familiarity with real estate listing platforms and document management tools is beneficial.

**5. Organizational Skills**:

- Excellent multitasking and time-management skills, with the ability to handle various administrative tasks efficiently.
- Strong attention to detail, ensuring all client interactions and documentation are handled accurately.

**6.Professionalism**:

- A well-groomed, professional appearance and the ability to maintain a positive image for the company.
Ability to work independently and in a team, contributing to a collaborative and productive environment.

**7.Problem-Solving Skills**:
Proactive in identifying and solving client or administrative issues, ensuring smooth office operations.

**Key Responsibilities**:
**1.**Client Reception & Greeting**:

- Greet clients, visitors, and guests professionally, ensuring a warm and welcoming environment.
- Assist clients in understanding the real estate services offered, directing them to the appropriate teams or agents.
- Provide property brochures, information on listings, and schedule viewings for prospective buyers or tenants.
Forward client queries to relevant sales or leasing teams and follow up as needed.
- Schedule appointments and meetings between clients and sales teams, ensuring efficient use of time and resources.

**3.**Administrative Support**:

- Maintain and manage the front office area, ensuring it is tidy, professional, and equipped with necessary office supplies.
- Coordinate and schedule property viewings and meetings with clients, real estate agents, and other stakeholders.
- Maintain accurate records of client interactions, property listings, and appointments using office management software.
Ensure all office visitors, including clients, vendors, and service providers, are logged and directed appropriately.

**4.**Coordination with Sales & Marketing Teams**:

- Support the sales team by coordinating with clients on property viewing schedules, feedback, and follow-up.
- Assist the marketing department by ensuring that brochures, marketing materials, and listing updates are available and up-to-date for clients.
- Prepare and maintain documentation for property deals, leases, and agreements.

**5.**Customer Service**:

- Build and maintain positive relationships with clients, handling their inquiries and complaints with professionalism and courtesy.
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