Write Your Success Story with Ntt Data Services

4 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 325590 We are currently seeking a "Salesforce L1.5-L2 Support -BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Salesfoce junior developer with L1.5and L2 Key Responsibilities: L1.5 - Enhanced End-User Support: - Respond to user queries related to case management, portal access, and task assignments. - Perform initial analysis and categorization of issues based on severity and impact. - Provide support for Experience Cloud login issues, profile/role mismatches, and navigation queries. - Escalate technical or recurring issues to L2/L3 support teams with detailed notes. L2 - Functional Support & Minor Configuration: - Investigate and resolve issues involving Flows, validation rules, page layouts, and assignment rules. - Support Experience Cloud configurations: page settings, user permissions, and visibility rules. - Perform routine data operations (imports, updates) using tools like Data Loader or Workbench. - Monitor basic system performance and coordinate with senior team members on outages or incidents. Skills & Qualifications: - 1-2 years of experience in Salesforce administration or support role. - Hands-on familiarity with: - Service Cloud: Case creation, case routing, knowledge articles - Experience Cloud: Portal user management, profile/permission setup - Basic understanding of Salesforce declarative tools (Flows, Process Builder, Validation Rules). - Good problem-solving and communication skills. - Experience with issue tracking systems like Jira or ServiceNow is preferred. Preferred Certifications: - Salesforce Certified Administrator (ADM 201) - Required - Platform App Builder - Optional but beneficial **About NTT DATA

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