Write Your Success Story with Ntt Data Services

7 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 325590

We are currently seeking a "Salesforce L1.5-L2 Support -BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Salesfoce junior developer with L1.5and L2

Key Responsibilities:
L1.5 - Enhanced End-User Support:

- Respond to user queries related to case management, portal access, and task assignments.
- Perform initial analysis and categorization of issues based on severity and impact.
- Provide support for Experience Cloud login issues, profile/role mismatches, and navigation queries.
- Escalate technical or recurring issues to L2/L3 support teams with detailed notes.

L2 - Functional Support & Minor Configuration:

- Investigate and resolve issues involving Flows, validation rules, page layouts, and assignment rules.
- Support Experience Cloud configurations: page settings, user permissions, and visibility rules.
- Perform routine data operations (imports, updates) using tools like Data Loader or Workbench.
- Monitor basic system performance and coordinate with senior team members on outages or incidents.

Skills & Qualifications:

- 1-2 years of experience in Salesforce administration or support role.
- Hands-on familiarity with:

- Service Cloud: Case creation, case routing, knowledge articles
- Experience Cloud: Portal user management, profile/permission setup
- Basic understanding of Salesforce declarative tools (Flows, Process Builder, Validation Rules).
- Good problem-solving and communication skills.
- Experience with issue tracking systems like Jira or ServiceNow is preferred.

Preferred Certifications:

- Salesforce Certified Administrator (ADM 201) - Required
- Platform App Builder - Optional but beneficial

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