Telemarketing Executive

16 hours ago

Sola Ahmedabad Gujarat, India WEST-COAST PHARMACEUTICAL WORKS LTD Full time

**Key Responsibilities**:

- **Outbound Calling**:

- Initiate a high volume of outbound calls to prospective customers and existing client lists.
- Introduce Westcoast Pharmaceutical’s product line and service offerings.
- **Lead Generation & Qualification**:

- Identify potential leads by researching and reviewing prospects from various sources.
- Qualify leads by assessing their needs and aligning Westcoast Pharmaceutical’s solutions.
- **Customer Engagement**:

- Build rapport with potential and current clients, addressing inquiries and providing product information.
- Handle initial customer concerns and direct complex queries to the appropriate team members.
- **Appointment Setting & Follow-Up**:

- Schedule appointments, demos, and follow-up calls for the sales team.
- Maintain detailed records of customer interactions and appointment details in the CRM system.
- **Data Management and Reporting**:

- Record and update customer information and sales activity in the company CRM system accurately.
- Prepare regular reports on call outcomes, customer feedback, and market trends.
- **Collaboration**:

- Work closely with the marketing and sales teams to share insights on market conditions and customer feedback.
- Participate in team meetings and training sessions to enhance telemarketing strategies and personal development.
- **Compliance and Best Practices**:

- Adhere to industry regulations and company policies regarding telemarketing practices.
- Maintain professional standards while representing Westcoast Pharmaceutical in all communications.

**Qualifications**:

- **Education & Experience**:

- High school diploma or equivalent required; a Bachelor’s degree in Business, Marketing, or a related field is preferred.
- Demonstrated experience in telemarketing, sales, or customer service roles; experience in the pharmaceutical or healthcare industry is a plus.
- **Skills & Competencies**:

- Excellent verbal communication, active listening, and interpersonal skills.
- Proven ability to handle objections and turn objections into opportunities.
- Strong organizational skills with the ability to manage time efficiently.
- Familiarity with CRM systems and a data-driven approach to sales.
- Self-motivated, results-oriented, and adaptable in a fast-paced environment.
- **Technical Proficiency**:

- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and telemarketing software.
- Ability to quickly learn new software and technologies.

Pay: ₹10,000.00 - ₹27,788.56 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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