Email Support Executive
5 days ago
**What is Driffle?**
Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.
**Job Summary**
**What will you do?**
- Resolving customer complaints and escalating issues as needed to the appropriate department.
- Identifying areas of improvement in the customer service process and providing feedback to the management team.
- Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.
- Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.
**Basic Qualifications**
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.
- Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.
- Comfortable working in a fast-paced and dynamic environment.
- Knowledge of customer service best practices and techniques.
- Availability to work in graveyard shifts (9 PM - 5 AM), 6 days a week, i.e., Monday to Saturday
**Salary**: ₹300,000.00 - ₹360,000.00 per year
**Benefits**:
- Health insurance
- Work from home
Schedule:
- Morning shift
- Night shift
- Weekend availability
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Ability to Commute:
- Gurugram, Gurugram, Haryana (required)
Work Location: In person
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