Email Support Executive

5 days ago


Gurugram Haryana, India Driffle Full time

**What is Driffle?**

Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.

**Job Summary**

**What will you do?**
- Resolving customer complaints and escalating issues as needed to the appropriate department.
- Identifying areas of improvement in the customer service process and providing feedback to the management team.
- Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.
- Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.

**Basic Qualifications**
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.
- Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.
- Comfortable working in a fast-paced and dynamic environment.
- Knowledge of customer service best practices and techniques.
- Availability to work in graveyard shifts (9 PM - 5 AM), 6 days a week, i.e., Monday to Saturday

**Salary**: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Morning shift
- Night shift
- Weekend availability

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Ability to Commute:

- Gurugram, Gurugram, Haryana (required)

Work Location: In person



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