Healthcare Executive

7 days ago

Kothanur Bengaluru Karnataka, India Flatworld Solutions Private Limited Full time

**Job Title**: Healthcare Executive - Call Center Support

**Summary of Duties**
- Handle incoming patient calls to the call center line and perform triage.
- Connect patients with the on-call doctor if required.
- If doctor consultation is not needed, book appointments or provide appropriate advice for further action.
- Flexibility to work in rotational shifts **(weekly off on Thursday and Friday)**.

**Key Responsibility Areas**
- Ensure punctuality - attendance is key for this role.
- Maintain courtesy and professionalism with co-workers.
- Provide patient care and satisfaction, considering each patient’s circumstances (high priority).
- Direct patients to the appropriate department or individual for assistance.
- Maintain a clean and organized workspace.
- Stay updated with office and department procedures.
- Participate in educational activities and attend physician staff meetings.
- Adhere to company policies as per the Employee Handbook.
- Maintain strict confidentiality and comply with HIPAA guidelines and regulations.
- Be available for client-required meetings when working offshore, including odd hours.

**Skills / Attributes Required**
- Strong medical knowledge.
- Prior experience working as a Nurse in ER or hospital settings.
- Proficiency in operating computers, phones, and basic office equipment.
- Fast and accurate typing skills.
- Excellent and clear communication (mandatory).

**Educational Qualification**
- Nursing degree OR doctors who have not completed their degree but possess strong medical knowledge.
- Homeopathy doctors.
- Ayurveda doctors.

**Roles & Responsibilities (After-Hours Patient Care Support)**
- Attend patient calls via softphone.
- Assess and understand the patient’s needs, and triage accordingly.
- Connect with the doctor if treatment can be provided over the phone.
- Provide advice if symptoms can be managed by a nurse.
- Offer next-day appointments based on symptoms.
- Advise patients to visit the ER in case of worsening symptoms.
- Follow client-defined protocols for patient care.

**Job Types**: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Application Question(s):

- Are you comfortable working in rotational shifts with Thursday and Friday as your weekly off?
- We have a walk-in interview at the office on the 8th and 9th. Please confirm your availability.

**Experience**:

- Patient care: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 7349793407

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