Customer Experience Executive

2 weeks ago

Noida Uttar Pradesh, India The Bakistry Full time

Location: Noida (6 days/week)

Experience Required: 1 - 3 years

Compensation: INR 13,000 - INR 17,000/month (Based on experience)

About Us:
We are seeking a confident and customer-centric professional to manage customer queries, convert inquiries into orders, and Key Responsibilities:

- Respond to inquiries via call, WhatsApp, and chat
- Assist customers with product selection and order details
- Handle complaints with empathy and resolution-oriented approach
- Coordinate with the ads/marketing team for lead quality feedback
- Retarget previous customers using order history
- Maintain Excel trackers for follow-ups and performance

Prerequisites:

- Prior experience in customer service, BPO, or support teams
- Excellent verbal and written communication (Hindi & English)
- Confident, polite, and persuasive tone
- Organized and detail-oriented

KPIs:

- Lead-to-order conversion ratio
- Customer satisfaction and review quality
- Resolution turnaround time and complaint handling

Pay: ₹13,000.00 - ₹17,000.00 per month

Work Location: In person

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