Telecaller

As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the IT Software product or service provided by our company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them. you have to utilize inbound and outbound telephone calls to persuade customers to purchase companies' products and services. you have to also generate leads for outside sales teams, manage customer accounts, and promptly resolve customer complaints.

**Responsibilities**:

- Answering phones and explaining the IT product and services offered by our company.

Contacting existing clients as well as prospective clients using scripts.

Obtaining clients information and other relevant data. Asking questions to the clients and understanding their specifications.

Resolving queries and issues related to the products and services.

Making recordings of all the sales phone calls and sales deals.

Taking and processing IT Software product orders in a professional manner.

Maintaining the database of the clients on a regular basis in your spread sheet/Excel sheet given by the company.

Suggesting solutions based on clients needs and requirements.

Assisting in resolving clients complaints/disputes.

Providing A to Z information to clients.

Closing sales deals.

Keeping a record of calls and relevant details/Updating clients details. Determining a client's business requirements and whether the products being considered are suitable.

Attending initial sales meetings and meeting the client.

Decide whether the software or hardware needs adapting to meet the client's needs.

Day to day order fulfillment, tracking and customer care follow-up.

**Requirements**:

- 1. Should be Graduation completed.

2. 2 year experience in IT sector as a Telecaller, TeleMarketer in IT sector/professional certification sales and digital marketing will be an advantage.

3. Proper Knowledge about software, Angular, Native Android app, iOS app, Python, Website developement, Application Developments and WordPress, Bootstrap, HTML, JS, CSS other.

5.Works well independently and is good at time management.

6.Ability to manage and handle multiple tasks.

7.Outstanding problem-solving skills.

8. Comfortable with lead generation.

9. Comfortable with Office work.

Job Details
- 1. Day shift 10am to 6pm working time.

2. Monday to Saturday is working days and Sunday Fixed off.

3.Our salary range starts from 10,000 but your salary will also be fixed according to the salary you earned in your last company and

4. after 3 month, if your performance will be good, then the company will also provide you increment.

5. This is work from office, then you will have to go at office on daily basis.

6. If you get selected after your walking interview, your offer letter will be provided to you by the company within 3 days.

7. Office location, Om Tower, 32, Chowringee Rd, Park Street area, Kolkata, West Bengal 700071

**Job Types**: Full-time, Regular / Permanent

Pay: From ₹10,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Are you comfortable with work from office because this is properly work from office.
- What's your relevant experience in IT Sector and Telecalling?
- Did you done any Work or Internship before related to Digital marketing or IT?
- Do you have knowledge and experience related to IT Sales and Marketing
- What is your relevant experience in Digital Marketing and do you have any Digital marketing course certificate or any other doc?
- Are you comfortable with target based work and lead generation?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 2 years (preferred)
- IT support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)