Production Operations

5 days ago

Pune Maharashtra, India Equifax Full time

**The production operations team is on the front line of operational support and customer service, **responding to system incidents in a timely manner and continuously reducing their number and **impact.**

**The role provides immediate operational support for technology assets and collaborates with the **squads to diagnose, troubleshoot and resolve any issues.**

**What You’ll Do**
- **Shift based work 24/7 based on Roster including weekends.**
- **Maintain and continue monitoring Backlog/Prioritisation**
- **Mentor and guide Junior Prod ops Team members**
- **Drive Problem tasks resolutions with engineering teams**
- **Take ownership of customer issues and see them through to resolution**
- **Research, diagnose, troubleshoot and identify solutions to resolve system issues.**
- **Maintain a knowledge base and incident run sheet per system, resolutions and known errors.**
- **Prioritise and manage several open issues at one time.**
- **Carry the pager and serves on the on-call, after-hours support roster.**
- **Follow standard ITSM procedures, including communications and escalation of unresolved**
- **issues.**
- **Support the SRE team members and take on SRE tasks from time to time**
- **Lead by example and live by the values of Equifax**
- **Deliver on any other responsibility given by the manager**

**What experience you need**
- **BS degree in a STEM major or equivalent job experience required**
- **3+ years experience with monitoring tools Appdynamics, DataDog,**
- **Splunk, Elastic Search or similar**
- **3+ years’ experience in system support, coding or operations.**
- **Proven work experience as a Technical Support Engineer, Desktop**
- **Support Engineer, IT Help Desk Technician, or similar role**
- **Hands-on experience with Windows/Linux/Mac OS environments**
- **Good understanding of computer systems, mobile devices, and other**
- **tech products**
- **Ability to diagnose and troubleshoot basic technical issues**
- **Excellent problem-solving and communication skills**
- **Provide step-by-step technical help, both written and verbal**

**What could set you apart**
- **Active Cloud Certification**
- **Proficiency in system administration across Linux/Windows systems**
- **Proficiency in continuous integration and continuous delivery tooling and practices**
- **Strong analytical and troubleshooting skills**
- **Passionate about working within DevOps culture, learning new technologies and automation**
- **Takes pride in and ownership of system performance, reliability and optimization

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