Building Operations, Facilities Services

JLL supports the Whole You, personally and professionally.
Cluster Lead - Facility Management Services
**Position Overview**: The Cluster Lead is responsible for overseeing and managing facility management services across a group of client sites or properties within a specified geographic area This role requires a strong understanding of facility management principles, excellent leadership skills, and the ability to drive operational excellence while maintaining client satisfaction.
**Key Responsibilities**:Strategic Planning and Management**:
Develop and implement strategic plans for the assigned cluster of properties
Set performance targets and KPIs for the cluster
Ensure alignment with overall business objectives and client expectations
**Client Relationship Management**:
Serve as the primary point of contact for key clients within the cluster
Conduct regular client meetings to review performance and address concerns
Identify opportunities for service expansion and upselling
**Operational Oversight**:
Oversee day-to-day facility management operations across the cluster
Ensure compliance with health, safety, and environmental regulations
Implement best practices and standardized processes across sites
**Team Leadership**:
Manage and develop a team of facility managers and support staff
Provide mentorship, training, and performance evaluations
Foster a culture of continuous improvement and innovation
**Quality Assurance**:
Implement and maintain quality management systems
Conduct regular site inspections and audits
Address and resolve service delivery issues promptly
**Vendor Management**:
Oversee the selection and management of service providers and suppliers
Negotiate contracts and ensure compliance with service level agreements
Optimize the vendor network for efficiency and cost-effectiveness
**Continuous Improvement**:
Identify and implement process improvements

**Qualifications**:
8+ years of experience in facility management,
Strong knowledge of facility management principles, technologies, and industry standards
Excellent leadership, communication, and interpersonal skills
Proven track record in client relationship management and business development
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.