Process Trainer

2 weeks ago

Chennai, India B Info solution Full time

Hiring Process Trainer / Required 2years experience Collection or BFSI ,/ Sector banking/ department telesales and Telecollection new joiner to training/ Salary 4LPA-7Lpa / location Chennai/ contact SreeBalan 9585022513

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material We'd like to meet you if you're familiar with teaching soft skills like negotiation and problem-solving. Ultimately, you will make sure ourcustomer service representativesdevelop their skills and successfully address clients' needs.

**Responsibilities**:
The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role.
Develop digital and print educational material (e. g. videos and manuals)
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop Soft skills (Leadership Skills, Effective Team Management and Motivational Skills, Transactional Analysis, Interpersonal Skills, Goal Setting, Negotiation Skills, Emotional Intelligence and Empathy, Customer Service. )
Identify individual and team skills gaps
Schedule regular training sessions (e. g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching (e. g. how to handle difficult client cases)
Coordinate mentorship programs for new customer service representatives
Assess the impact of each educational course on staff performance and client satisfaction
Maintain updated records of training curricula and material

**Requirements**:
Work experience as a Customer Service Trainer or similar role
Experience in sales or customer service positions is a plus
Familiarity with interactive learning activities
Excellent communication and presentation skills
Any Graduate
Additional certification in training is a plus

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹40,000.00 - ₹60,549.50 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Trainer: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9585022513

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