Contact Center Agent

**What We Offer**: - Transportation allowance - Canteen Subsidy - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Take inbound or make outbound calls to customers with the objective of discussing non-sales...

Hiring "Contact Center Technology Engineer" for Bank of Baroda for the location of Vadodara and Gandhinagar. Candidates with minimum 1 year of experience in Linux OS and PostgreSQL can apply.'Job Title: Contact Center Technology EngineerExperience: 1-5 YearsLocation: Baroda and GandhinagarSalary Range: 30 k/monthWorking days: 6 Days a weekJob Summary: We are...

**Call Quality Auditor** Call center quality auditors listen to calls from the call center operators and BPO, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the...

We are looking for a call quality auditor who has worked in any BPO/call center and audited calls. **Responsibilities**: - Call auditing of a team of 30+ people. - listen to calls regularly and update quality parameters in the portal. - one on one meetings with agents and team leaders to improve call quality. - provide training to agents. - ready to work...

Job Title: DIALER SYSTEM ADMINISTRATOR Job Summary: Key Responsibilities: Dialer Operations Management: Configure, monitor, and maintain ViCi Dialer systems to ensure efficient campaign performance. Manage and support 30 to 35 dialer stations, ensuring all agents are properly logged in and operational during work hours. Generate daily, weekly, and monthly...

**What We Offer**: - Transportation allowance - Canteen Subsidy - Night Shift allowance as per process - Schedule Attendance Bonus - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Organized and thrives in a...

Job Title Dialer Support Executive Job Summary We are seeking a highly skilled and proactive Dialer Support Executive to manage and support our call center dialer infrastructure The ideal candidate should have hands-on experience with VC Dialers managing 30 to 35 dialer stations and a strong working knowledge of Asterisk systems The role involves overseeing...

Experience: 7–10 years Contract Duration: 2–3 months (with possible extension) Location: Remote / Hybrid / On-site (flexible) About the Role We’re looking for experienced Voice / Telephony Integration Engineers to help enhance the Aisera Voice offering with advanced Cisco Webex and contact center capabilities. You’ll work on real-time voice systems,...

**WHO WE ARE**: Plug and Play Tech Center is one of the most active VCs in the world and the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to the rest of the...

**What We Offer**: - Transportation allowance - Canteen Subsidy - Night Shift allowance as per process - Internet allowance as per work mode - Health Insurance - Tuition Reimbursement - Work Life Balance Initiatives - Rewards & Recognition **What You’ll Be Doing**: - Plan and design innovative and effective learning experiences that drive KPIs. - Create...