Customer Care Executive French Fluent

7 days ago


Lajpat Nagar Delhi Delhi, India CARDONIND Services Pvt Ltd Full time

Job description

**Skills**

Marketing

Communication skills

Computer Skills

Fluent ENGLISH writing and speaking

Fluent French writing and speaking - C1 Level

**Job Summary**

**Responsibilities and Duties**
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

**Qualifications and Skills**
- Graduate from any stream.
- E-commerce background is preferred.
- Excellent writing communication required. Efficient writing skills are required.
- French language is a must and should be proficient (read & write)
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Basic Tech Support Skill
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well

Contract length: 12 months

**Job Types**: Full-time,

Work from office

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- total work: 3 years (preferred)
- French practise Customer service: 1 year (preferred)

**Language**:

- French (required)
- English (required)
- Health insurance


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