Customer Care Executive

1 week ago

Delhi Delhi, India Javitri Consultancy Services Full time

We have an opening for a customer care executive for a UK Based company:

- Responding to customer queries and complaints in an efficient and professional manner
- Escalating customer issues with management when the need arises
- Adhering to a company’s policies and procedures when interacting with customers
- Following up on customer calls to ensure that that customers are satisfied
- Staying up to date regarding a company’s products, services and policies by attending training sessions
- Ensuring that they accurately comprehend clients’ requests and issues by confirming and clarifying information
- Upselling products and services where possible and actively working towards reaching sales targets
- Maintaining accurate customer records in a company’s customer relationship management (CRM) system and completing call logs and reports
- **Work from home opportunity**:

- Shift timing - Remote working during U.K. hours 08:00 - 16:30
- **Required Experience
- 1-2 Years**:

- **Fluent English Communication is Must**

**Salary**: ₹22,000.00 - ₹30,000.00 per month

Schedule:

- Evening shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

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