Architect - Amazon Connect

3 days ago

Bengaluru, India Brillio Full time

**Architect - Amazon Connect**:
**Work Location** : Bangalore

**Experience**: 10 to 15 Years
- Amazon Connect - JD: were hiring experienced consultants with a background in enterprise call centers and programming to help our internal customers understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. Were looking for someone who is passionate about: - Working on the cutting edge of innovative AWS products and services
- Maintaining domain knowledge and expertise in enterprise call centers, workforce management, Artificial Intelligence and CRM platforms - Assist internal customers in implementing and extending frameworks and methodologies commonly used by enterprises to assess, migrate, and transform the call center experience
- Assist internal customers in architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect
- Assist internal customers to provide guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud - Setting-up and configuring AWS services in-line with best practices
- Coaching customers and partner teams to be self-sufficient Responsibilities include: - Expertise - Assist internal customers to collaborate with AWS field BD, pre-BD, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect - Solutions - Assist internal customers to define and deliver on-site Professional Services engagements with partners and customers. This includes participating in pre-BD on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration. Software development and programming experience with building contact center integrations is a plus.
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills and Genysis

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