Customer Care Executive
2 days ago
Providing excellent service and support to the existing customers to build healthy relationships with them.
- Interact with customers, analyse feedback and develop new techniques to ensure customer retention.
- Respond to customer queries and address service complaints in a timely manner.
- Ensure rapid adoption and enablement of the solutions
- Identify Customer's needs, and suggest new products and services that suit their interests.
- Provide excellent customer service and ensure customer satisfaction.
- Build positive relationships with customers for repeat businesses.
- Collaborate with different teams and monitor all aspects of the project, including communication, development and technology.
- Provides constant feedback to Delivery Team on the customer account environment
- Ensure timely renewals. Track and contact leaving customers for renewals.
- Develop new strategies for customer retention activities.
- Collect reviews and testimonials that appraise the brand image.
- Work with the Marketing Manager in implementing promotion activities.
- Maintain complete, consistent and quality activity/contact records in CRM
**Salary**: Up to ₹22,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 9892825923
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