Customer Service Representative

2 days ago

Delhi Delhi, India Unayur Marketing Pvt Ltd Full time

**Company**: Unayur Marketing Pvt. Ltd.

**Position**: Customer Support, Complaint Department, and Feedback Agent
**Location**: Karol bagh

**Job Type**: Full-time

**About Unayur Marketing Pvt. Ltd.**

Unayur Marketing Pvt. Ltd. is a leading company in [industry, e.g., health, wellness, e-commerce, etc.], dedicated to delivering high-quality products and services. We believe in putting the customer at the center of everything we do. Our Customer Support, Complaint Department, and Feedback Agent team play a crucial role in ensuring customer satisfaction and maintaining our commitment to excellence.

**Job Overview**

**Key Responsibilities**
- **Customer Support**:

- Provide clear, concise, and accurate information about products, services, policies, and procedures.
- Resolve customer issues in a timely manner, ensuring satisfaction and first-contact resolution.
- **Complaint Management**:

- Actively listen to customer complaints and escalate complex issues when necessary.
- Investigate and resolve customer complaints related to products or services.
- Collaborate with other departments to find suitable solutions for customer issues and complaints.
- **Feedback Collection**:

- Proactively collect customer feedback on products, services, and experiences to understand pain points and areas of improvement.
- Conduct surveys and gather data related to customer satisfaction (CSAT).
- Compile feedback reports and share insights with management and relevant teams for process improvements.
- **CSAT and Reporting**:

- Analyze and track CSAT scores, identifying trends and areas for improvement.
- Work with the team to implement improvements based on feedback and maintain high customer satisfaction scores.
- Prepare and maintain detailed reports on customer complaints, feedback, and support metrics.
- **Follow-up**:

- Follow up with customers post-resolution to ensure satisfaction and to maintain positive relationships.
- Ensure all feedback is logged into the system and tracked for future reference.

**Key Requirements**
- **Experience**:

- Minimum of 1-2 years in a customer support or complaint handling role (experience in the health sector is a plus).
- Proven experience in handling customer feedback and measuring satisfaction.
- **Skills and Competencies**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work under pressure and maintain a positive attitude.
- Proficiency in MS Office, especially Excel and Word.
- **Personal Attributes**:

- Patient, empathetic, and attentive to customer needs.
- Highly organized with the ability to multitask.
- Strong attention to detail and follow-up skills.
- A positive and proactive attitude with a strong focus on customer satisfaction.

**Preferred Qualifications**
- Bachelors Degree.
- Knowledge of CSAT, NPS (Net Promoter Score), or other customer satisfaction metrics.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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