Customer Account Executive

2 weeks ago

Ahmedabad, India Eclat Engineering Full time

**Job purpose **: To manage our rapidly growing customer base globally, we are looking for an enthusiastic and proactive Customer Account Executive who can take up the responsibility of managing existing customer account subscriptions and onboarding new customers.

Skills: (must have)
- Excellent written and spoken English skills
- Excellent listening and communication skills
- Excellent organisational skills and ability to multi-task and cope with a busy and varied workload
- Excellent telephone etiquette and willingness to engage with customers by phone
- Knowledge of Microsoft office suite and Google suite

Additional Skills: (nice to have)
- Prior work exp. with Publishing / EdTech industry
- Experience working on Freshsales or any standard CRM

**Proficiency in regional Indian languages or foreign languages (e.g., Spanish, French, Mandarin or Japanese)**

PRINCIPAL ACCOUNTABILITIES

Key accountability of CAE will be to coordinate and manage subscriptions for existing customer accounts and onboard prospective customers.

A brief description:

- Coordinate with relevant stakeholders to confirm subscription renewals on time
- Coordinate with relevant stakeholders for order, invoice and payment processing on time
- Coordinate customer onboarding process and implementation sign off
- Coordinate with relevant stakeholders to update and maintain CRM data
- Identify customer upsell / upgrade opportunities
- Perform pre-sales activities like scheduling demos, submitting proposals and documents
- Perform regular customer health check and coordinate with relevant stakeholders for customer query or issue resolution

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

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