Customer Support Executive

3 days ago

Remote, India Nivoda Full time

Salary range: 69,000 - 88,000 _
- AUD_

**_ Please note:_**:
**_Wednesday - Sunday weekly.
- **

Do you have the experience, drive, energy, and passion for delivering world-class results? We want to meet you

**About Nivoda**:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.
- We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery.
- Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
- The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 200 internationally. We are a global team of big thinkers, risk takers and hard workers.

**What you'll do**:- Take care of all customers who have already completed a purchase with any after sales requirements or information
- Supporting customers by providing quick, honest advice and confident and clear responses
- Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
- Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
- Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
- Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
- Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfilment, Sales, Tech, Marketing and Product
- Keep customers well informed of changes to their order
- Completing tasks at a quick pace with effective management
- Record issues and work with other teams to improve customer experience

**What you'll need**:

- Australia based, fluent English speaker
- Excellent & courteous written and verbal communication
- Experience in a customer service and facing role and willingness to learn
- Knowledge of diamonds preferable but not required
- Responsible and reliable
- Excellent people skills and compassion
- A team player and can collaborate with wider teams
- Passionate about great customer service
- Ability to manage time effectively

**What you'll get**:

- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation's success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Ability to work remotely.
- Flexible working hours.
- Generous holiday entitlement.

  • Customer Support Executive

    21 hours ago

    Remote, India GoPaaniGoRecordz Full time

    **About Company**: At GoRecordz / GoPaani we are building for BHARAT. We are passionate about solving problems faced by Indian small medium delivery businesses such as Water, Milk, Tiffin, Newspaper etc. Nestled in Indore, the cleanest city of India we have reached far corners of the country. You will be part of the team that has built the products used by...

  • Customer Support Executive

    3 days ago

    Remote, India MANAH Wellness Full time

    **JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...

  • Customer Support Executive

    21 hours ago

    Remote, India Pesto Full time

    **Role** As a Customer Support Executive, you will be responsible for providing top-notch customer service to learners, mentors/instructors, and other stakeholders. You will be the first point of contact for customers and act as a liaison between them and the company, ensuring customer satisfaction and loyalty. Your primary objective is to assist customers...

  • Customer Support

    21 hours ago

    Remote, India Tekhunt Solutions Full time

    **Role: Customer Support Associate** **Exp:1+ Years** **Location: Remote** **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound and Outbound process. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective...

  • Customer Support Executive

    3 days ago

    Remote, India Futwork Full time

    **Job Title**: Customer Support Executive (Voice & Non-Voice) **Location**: Remote (Work From Home) **Job Type**: Full-Time **Working Days**: 6 Days a Week (1 Rotational Week Off) **Shift Timings**: 9-Hour Rotational Shifts (Minimum 8 Hours Login Required) **Job Summary**: We are seeking experienced **Customer Support Executives** with a background in...

  • Remote Customer Support Executive

    21 hours ago

    Remote, India Fotovilla Full time

    We are looking for an energetic Remote Customer support executive to help us to delight the customer by solving their queries at Fotovilla. **Qualifications and Skills**: - Brief knowledge of the field of E-Commerce. - Excellent communication skills. - Should know English & Hindi. - Self-starter, broad thinker, strategic planner, and methodical...

  • Customer Support Executive

    4 days ago

    Remote, India Shree Hr services Full time

    **Key points**: *A customer support executive is responsible for providing assistance and resolving inquiries or issues from customers. *They may also gather feedback to improve products or services and escalate complex issues to higher-level support teams if needed. *Strong communication skills, empathy, and patience are essential for this...

  • Customer Support Executive

    21 hours ago

    Remote, India Amber Internet solutions Full time

    Sales **Customer Support Executive (Remote)**: - Remote | Full TimeAmberstudent being an international student accommodation marketplace has an extensive team for B2C sales which is responsible for generating revenues from properties across the world by booking the students in their properties and maintaining a relationship with them. We are looking for...

  • Customer Support Associate

    4 days ago

    Remote, India INNOVFIX PRIVATE LIMITED Full time

    **Job Description - Female Malayalam Customer Support Executive** **Position**: Customer Support Executive **Location**: Remote **Employment Type**: Full-time **About the Role** **Key Responsibilities** - Provide support in **Malayalam** (primary) and **English** (secondary). - Assist users with app usage, troubleshooting, and account-related queries. -...

  • Customer Support Executive

    2 days ago

    Remote, India costbo Full time

    Supply Chain Monitoring and customer support Costbo Hybrid job - BBA / BCOM + 1 years experience - Must have worked with Supply chain Monitoring and/or Support activites for business growth - Hands-on knowledge about Social Networking Site - Facebook, Instagram & Newer Tools of Dmktg - Development Process, Release process & Maintenance exposure will be...