Customer Support Executive

1 week ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for "Customer Support Executive" Healthcare" to assist its customers for order support over telephone/ chat channels. As a Customer Relations Specialist - Healthcare, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Provide accurate and timely responses to customer concerns.
- Troubleshoot technical issues and escalate when necessary.
- Maintain and update customer records in tools.
- Collaborate with internal teams to resolve customer issues.
- Follow up with customers to ensure satisfaction.
- Document customer interactions and create reports for analysis.

**Qualifications**
- 0 to 1 year of experience in voice/ semi voice process in a non-tech role
- Bachelor's degree in any field.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to handle multiple tasks.
- Fluent in Hindi is must

**Job Location**:Chennai

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi Fluently (required)
- English Fluently (required)

**Location**:

- T Nagar, Chennai, Tamil Nadu (required)

Work Location: In person

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