Customer Support Executive

1 day ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for Customer Support Executive to assist its customers for order support over telephone/ chat channels. As a customer support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
- Identify and target potential customers to drive sales growth.
- Build and maintain strong relationships with customers.
- Provide product information and guidance to customers, ensuring they understand benefits and usage.
- Stay updated on product offerings, industry trends, and competitor activities.
- Educate customers about new products and promotions.
- Assist customers with the order process, ensuring accuracy and efficiency.
- Coordinate with logistics to ensure timely delivery of products.
- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Escalate issues to team leads and persistent issues directly to senior management.
- Provide follow-up support to ensure customer loyalty and repeat business.
- Ensure a thorough understanding of their needs and effective resolution of their concerns.
- Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

**Qualifications**
- 0 to 2 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Bachelor's degree in business, pharmacy, or related field (preferred).
- Previous experience in sales, preferably in the pharmaceutical or healthcare sector.
- Excellent communication and interpersonal skills.
- Fluency in Hindi is an added advantage
- Strong organizational and time management abilities.
- Proficient in CRM software and Microsoft Office Suite.

**Job Location**: T. Nagar, Chennai

**Job Types**: Full-time, Permanent, Fresher

**Schedule**:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Work Location**: In person

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Application Question(s):

- Do you speak fluent English ?
- Are you located in Chennai ? (Only Chennai based applicants will be accepted for this position.

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- Fluent Hindi (required)
- Fluent English (required)

Work Location: In person

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