Customer Relationship Executive

2 days ago


Remote, India Supportstraw Technologies Private Limited Full time

**Job Title**: Customer Support Agent

**Job Type**: Full-Time, Permanent

**Shift Timing**: 10:00 am
- 7:00 pm IST (Rotational Weekly Offs)

**Working Days**: 6 days a week, including Sundays & public holidays

**Salary Range**: Up to ₹20,000/month

We are seeking a passionate Customer Relations Executive to ensure outstanding customer assistance and drive business through proactive engagement.

**Responsibilities**:

- Provide detailed product information, including usage, benefits, and ingredients.
- Address chat queries on social media.
- Resolve customer complaints efficiently.
- Make abandoned cart and feedback calls to engage customers.
- Manage customer interactions on Facebook and Instagram.
- Stay updated on product knowledge and company policies.

**Requirements**:

- Marketing background/experience preferred.
- Strong communication and empathy skills.
- Excellent problem-solving and attention to detail.
- Proficient in using AI Tools, Google Docs & Google Sheets.
- Ability to multitask and manage time effectively.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Fixed shift

Application Question(s):

- Do you have your own laptop/desktop?
- Are you comfortable working Monday to Saturday? (10 AM - 7 PM)
- When can you join us?
- What makes you a good fit for this position?

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote



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