Collections Agent

3 days ago

Hyderabad, India Vivifi finance pvt ltd Full time

To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as process & policies laid down by the organization within set timelines.
- Coordination and support to field team to ensure timely resolution of cases.
- He/she would be responsible for collection of overdue accounts of customer is all buckets and for various products through Tele-calling. (targets on productivity and collections as per product/bucket as per the organization policies)
- Maintaining detailed feedback file in required format, maintain trails on the collection portal
- Should be able to resolve customer queries and escalate as when required (as per specified grid)
- Collect customer payments in accordance with payment due dates
- Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate

payments.
- Make outbound calls in a professional manner and improving customer relations.

**Salary**: From ₹19,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9154992675

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