Customer Support Representative Fresher

2 weeks ago

Shrirampur, India Cybertoss Pvt Ltd Full time

**Job Description:

- **

We are seeking highly motivated and customer-oriented individuals to join our team as Customer Support Executives in our ITES (Information Technology Enabled Services) company. As a key part of our customer service operations, you will be responsible for handling client interactions across multiple channels, resolving issues efficiently, and ensuring a seamless customer experience. If you excel in communication, problem-solving, and thrive in a dynamic, tech-driven environment, this is the perfect opportunity for you to grow your career.

**Job Location: Serampore**

**Job Type - Onsite**

**Job Responsibilities:

- **
- Resolve complaints and issues promptly.
- Knowledge of CRMs like Zendesk, Zoho, and others.
- Provide accurate product and service information.
- Process orders, returns, and exchanges.
- Investigate and resolve complaints.
- Escalate issues when necessary.
- Follow up with customers for resolution.
- Maintain records of customer interactions.
- Update customer information in the database.
- Prepare customer feedback reports.
- Communicate effectively to resolve customer needs.
- Collaborate with team members and departments.

**Education:

- **

Any Graduate

**Skills:

- **
- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 6months of work experience in the same domain is mandatory.

**Perks and Benefits:

- **
- **Direct Employment**:

- **Weekly 5 Days of Work**:

- **On-Time Salary**:

- **Performance Incentive**:

- **Night Shift Bonus**:

- **Paid Sick Leave**:

- **ESI & PF**

**How to apply:

- **

2. Go through the job description of **“Customer Support Representative”** thoroughly.

**Job Types**: Full-time, Permanent

Pay: ₹100,000.00 - ₹150,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)

Application Deadline: 10/10/2024
Expected Start Date: 08/10/2024

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