Customer Support Representative

2 weeks ago

Shrirampur, India Cybertoss Pvt Ltd Full time

**Customer Support Representative - International Process**

**Location**: Serampore, Hooghly

**Experience**: 0 to 6 months

**Job Type**: Onsite

**Shift Timing**: Night Shift (8:30 PM - 5:30 AM)

**Stipend**: 8,000 to 12,000 + Performance Incentives + Night Shift Bonus

**About CyberToss Pvt. Ltd.**

CyberToss Pvt. Ltd. is a leading ITES & KPO service provider delivering top-notch customer support solutions worldwide. We seek a highly empathetic and solution-oriented Customer Service Representative to join our international blended process team.

**Key Responsibilities**
- Provide accurate and timely solutions, ensuring high customer satisfaction.
- Process orders, returns, refunds, and exchanges efficiently.
- Escalate complex issues when needed and follow up to ensure resolution.
- Maintain detailed records of customer interactions in the database.

**Who Can Apply?**
- Any graduate with strong English communication skills.
- Experience in customer service (0 to 6 months) is preferred.
- Basic computer skills (MS Word, MS Excel) and attention to detail.
- Ability to work in a fast-paced, customer-focused environment.

**Perks & Benefits**
- **Direct Employment** - No third-party payroll.
- **5-Day Work Week**- Enjoy a better work-life balance.
- **On-Time Salary** - Secure and predictable earnings.
- **Performance Incentives** - Get rewarded for excellence.
- **Night Shift Bonus**- Additional perks for night shifts.
- **Paid Sick Leave + ESI & PF** - Job security and benefits.
- **Career Growth Opportunities** - Promotions to Senior CSR and Team Lead roles.

**Why Join Us?**

1) Work with global customers in an international process.

2) Fast-track your career in a dynamic and supportive environment.

3) Skill development & training to enhance your customer service expertise.
- **Join a supportive team with a positive work environment and growth opportunities.**

**How to apply:

- **

**2. Go through the job description of “Customer Support Representative” thoroughly.**

**Job Types**: Full-time, Permanent

Pay: ₹100,000.00 - ₹150,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- US/UK client support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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