Customer Support Representative

2 weeks ago

Shrirampur, India Cybertoss Pvt Ltd Full time

Urgent requirement is going on in **Cybertoss Pvt Ltd **for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 6 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including Web Design, Web development, Digital Marketing with SEO. Our company is growing rapidly and urgently in need of a **Customer Support Representative**. If you are looking for an exciting place to work, here is your opportunity.

**Job Location: Serampore**

**Experience: 1-2 Years**

**Shift Timing: Flexible shift**

**Job Type - Onsite**

**Job Responsibilities:

- **
- Quick and attentive speaking with the clients.
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of help desk software.

**Job Requirements:

- **

**Education:

- **

B.SC/M.SC/B.TECH/BBA/ MBA

**Skills:

- **
- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.L
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 1 year of work experience in the same domain is mandatory.

**Parks and Benefits:

- **
- **Direct Employment**:

- **Weekly 5 Days of Work**:

- **On-Time Salary**:

- **Performance Incentive**:

- **Night Shift Bonus**:

- **Leave Encashment**:

- **Paid Sick Leave**

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Flexible shift
- Monday to Friday
- Night shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

**Speak with the employer**
+91 7595908484

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