Service Designer

2 days ago

Bengaluru, India Black & White Business Solutions Full time

**Job Information**:
Industry

**Technology**
***

Province

**Karnataka**
***

City

**Bangalore North**
***

Postal Code

**560001**
***

Country

**India**

**Key Responsibilities**:

- **
Service Design Leadership**: Lead and mentor a team of service designers, providing guidance, direction, and support in service design projects.
- ** Strategic Service Design**: Develop and execute service design strategies that align with the company's overall goals and objectives.
- ** User Research**: Conduct and oversee user research, including ethnographic studies, journey mapping, and user personas, to gain deep insights into customer needs and behaviors.
- ** Co-Creation and Stakeholder Collaboration**: Collaborate with cross-functional teams, including product managers, engineers, and other stakeholders, to co-create and implement service design solutions.
- ** Service Blueprinting**: Create service blueprints and other design artifacts that illustrate service processes, touchpoints, and customer interactions.
- ** Usability and Performance Measurement**: Establish key performance indicators (KPIs) and measurement systems to assess the impact and effectiveness of service design improvements.
- ** Innovation and Continuous Improvement**: Promote a culture of innovation and continuous improvement, seeking out opportunities to enhance service experiences.
- ** Design Governance**: Establish and maintain service design guidelines, frameworks, and best practices for the organization.
- ** Stay Current**: Keep up-to-date with industry trends and best practices in service design and user experience.

**Skills**:

- Service design methodologies and tools.
- User research and customer insights.
- Project management and leadership.
- Collaboration and communication.
- Problem-solving and critical thinking.
- Change management and innovation.

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