WD Service Designer

3 weeks ago

Bengaluru, Karnataka, India Infosys Limited Full time
Job Description

Job Description:

- We re seeking a Service Designer to transform how we deliver value to customers
- In this role you ll focus on orchestrating seamless end to end service experiences across our digital products
- You ll bring together user research journey mapping and systems thinking to ensure that our services work well at every touchpoint online and beyond

Key Responsibilities:

- Key Responsibilities
- Service Design Strategy
- Lead the design of service blueprints and digital customer journeys aligning them with business outcomes
- Use research to identify pain points and opportunities in the customer experience
- Translate complex functional nonfunctional requirements into actionable service design strategies
- Collaboration Design Operations
- Partner with product UX and engineering teams to integrate service design into product development
- Facilitate workshops and design sprints to co create with stakeholders
- Maintain and update service design documentation using tools like SharePoint and Mural
- Experience Management
- Manage the service layer of digital products including onboarding support and in product guidance
- Advocate for user centered service solutions across the customer journey
- Measure and iterate on service design improvements based on customer feedback and business KPIs
- Delivery Impact
- Oversee the service design process for medium to large projects ensuring alignment with delivery timelines and business objectives
- Use prototypes to communicate service design concepts clearly
- Track and measure the impact of service improvements through performance indicators

Technical Requirements:

- Required Qualifications
- 3 years of experience in service design or digital experience strategy
- Strong grasp of journey mapping blueprinting and service modelling
- Experience using tools like Mural Figma Adobe Creative Suite and SharePoint
- Solid understanding of digital platforms design systems and UX principles
- Experience in Agile environments with familiarity in Lean UX methodologies
- Preferred Skills
- Bachelor s Master s in Design Human Computer Interaction or equivalent experience
- Experience in e commerce SaaS or platform based digital services
- Ability to apply sociocultural trends to innovate service designs
- Strong problem solving skills with the ability to adapt to changing business needs

Preferred Skills:

Foundational->Service Management->Service Design

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