iSupportZ - Service Design Architect

2 days ago

Bengaluru, Karnataka, India Support Studio Technologies Full time

Project duration : 12 months & extendable. Project location : Qatar.

Functional Responsibilities :

- Design and develop complex service design solutions, ensuring they align with client requirements, business objectives, and industry best practices.

- Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.

- Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.

- Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that can improve the services provided.

- Support pitching solutions and business benefits to clients, influencing service design team priorities, and resolving client design issues.

- Contribute to maintaining quality standards for the services provided by client by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.

- Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.

- Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.

- Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.

- Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.

- Collaborate with Solutions Advisory and Sales to identify, understand, and document solution-related business requirements.

- Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible requirements and are consistent with contracts and regulations.

Knowledge, Skills & & Professional Qualifications :

- Bachelors degree in computer science, Information Systems, Engineering, or equivalent.

Experience :

- 5-7 years of experience in technology services or a similar field.

Skills and Requirements :

- Expertise in service design principles, methodologies, and tools to lead the design and development of complex service solutions.

- Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.

- Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.

- Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.

- Understanding and application of Architecture Framework for service design, definitions, and documentation.

- Strong knowledge of systems coding, security analysis, data Modeling and database management.

(ref:hirist.tech)

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