Call Centre Executive

2 days ago

Kochi, India Zamorin Projects Pvt Ltd Full time

**1. Handle inbound calls**:

- Answer incoming calls promptly and professionally, addressing subscriber queries, concerns, and
technical issues in a courteous and effective manner.
problems.
**2. Handle outbound calls**:

- Initiate outbound calls to existing subscribers to remind them of upcoming renewals, ensuring a
seamless renewal process.
- Proactively contact potential subscribers to introduce our services, highlighting the benefits and
features.
- Encourage users to subscribe to our services and tailor pitches to suit individual needs.
**3. Demo calls and new subscriber welcome**:

- Extend warm welcomes to new subscribers, offering a positive onboarding experience.
- Conduct real-time demos during support calls to help users navigate complex features and functions.
**4. Data Management**:

- Accurately enter subscribers information into the system.
- Maintain data privacy and security.
- Regularly update subscribers records as needed.
- Backup and secure data to prevent data loss.
**5. Script and Communication**:

- Use the approved call script for consistency.
- Be polite, empathetic, and patient with callers.
- Provide clear and accurate information.
- Updation of script based on inputs from Call Centre Executive, Team Lead and others.
**6. Sales and promotion**:

- Promote subscription plans and special offers during interactions with potential and existing
subscribers through Whatsapp API.
- Effectively articulate the value proposition of our services to encourage subscription upgrades.

**7. Documentation and records**:

- Maintain thorough records of all Call Center activities, including call logs, customer interactions,
evaluations, and training records.
**8. Feedback collection**:

- Gather feedback from customers to improve products and services.
- Report recurring issues and suggestions to higher management.

**Salary**: ₹11,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)

Work Location: In person

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